Shipping policy

Shipping Policy

Effective Date: 07/07/2024

At Boho Eco Boutique, we strive to provide our customers with a seamless and efficient shipping experience. This Shipping Policy outlines our shipping procedures, rates, and timelines for orders placed through our Shopify store and connected sales channels (such as Facebook, Instagram, Amazon, etc.).

1. Order Processing

Processing Time: Orders are processed within [1-10] business days, excluding weekends and holidays. You will receive a notification once your order has been shipped.
Order Changes: If you need to make changes to your order, please contact us immediately at bohoecoboutique@gmail.com. Once an order has been processed, changes and cancelations may not be possible.

2. Shipping Rates

Domestic Shipping: We offer a flat rate shipping fee of what our logistics company provides at the time for all domestic orders.
International Shipping: Shipping rates for international orders vary based on the destination and weight of the package. Shipping costs will be calculated at checkout.

3. Shipping Methods

We partner with reliable carriers to deliver your orders, including but not limited to:

USPS
UPS
FedEx
DHL

4. Estimated Delivery Times

Domestic Orders: Typically, delivery takes [6-11] business days after the order has been processed and shipped.
International Orders: Delivery times vary by destination but generally take [7-21] business days.
Add Processing Time to Delivery Time

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as carrier delays, customs processing, and unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.

6. Shipping Destinations

We ship to the following destinations:

Domestic: All 50 states within the United States, including Alaska and Hawaii.
International: Selected countries worldwide. If your country is not available at checkout, please contact us for further assistance.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties and taxes, which are levied once a shipment reaches your country. You, the customer, are responsible for any such charges. We have no control over these charges and cannot predict what they may be.

8. Lost or Damaged Packages

Lost Packages: If your package is lost during transit, please contact us at bohoecoboutique@gmail.com. We will work with the carrier to locate your package. If the package cannot be found, we will offer a replacement or a full refund.
Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage at bohoecoboutique@gmail.com. We will assist you in filing a claim with the carrier and provide a replacement or refund.

9. Returns, Exchanges, Cancelations

A order cannot be canceled once it has shipped. For information on returns and exchanges, please refer to our [Return Policy]

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

Boho Eco Boutique®
Email: Bohoecoboutique@gmail.com

Boho Eco Boutique LLC

1201 Aversboro Rd Suite 102, Garner, NC 27529