Refund policy
Return and Refund Policy
Effective Date: 12/15/2024
Return & Exchange Policy
At Boho Eco Boutique™, we want you to love your purchase! If for any reason you are not completely satisfied, we offer a 14 day window from the date of delivery to request a return or exchange.
To Self-Service Your Return (Recommended) visit: https://shopify.com/60174696536/account
How to Return or Exchange:
1. To Return Or Exchange
-
- Option 1: Visit the Self-Service For Returns at: https://shopify.com/60174696536/account
- Option 2: Contact our customer support within 7 days of receiving your order to initiate the process.
2. Items must be unused, unwashed, and in their original packaging with tags attached.
3. If you have any questions or concerns regarding your order or our return policy, please contact us.
4. For exchanges, we’ll happily send you a replacement of equal value, or you may choose to receive store credit.
5. If you are exchanging instead of returning, the cost of tree planting will included in the item you exchange with.
Non-Returnable Items:
- Custom-designed, personalized items, and print on demand items.
- Final sale and clearance items
- The cost of planting 2 trees, saving 8 bottles of plastic & offsetting 8Kg of CO2 that were included in the cost when purchasing (a $10 value). This cost and the return shipping costs will reflect on the receipt together as one total return shipping cost.
- Supplements, Vitamins, Coffee, Drinks, Live Plants, & Plant Propagules.
Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Please let us know if you have received a damage or defective item, photos will need to be provided.
We process returns and exchanges as quickly as possible and appreciate your understanding of our sustainable and eco-friendly practices, which ensure that every product is handled with care and reduces unnecessary waste.
Return processing times can take up to 21 days to fully receive your refunds through your banking institution.
Contact Information
Boho Eco Boutique®
Email: Bohoecoboutique@gmail.com
Boho Eco Boutique LLC
1201 Aversboro Rd Suite 102, Garner, NC 27529
We appreciate your understanding and thank you for your support!
